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Description Générale
Nous fournissons des fiches de poste complètes pour le département de la réception, définissant les rôles et les responsabilités de chaque membre de l'équipe. Ces fiches de poste sont conçues pour optimiser l'efficacité opérationnelle et garantir une expérience client exceptionnelle.
Liste des Fiches de Poste
Réceptionniste
- Responsabilités : Accueil des clients, gestion des enregistrements et départs.
- Compétences requises : Excellente communication, maîtrise des langues.
Concierge
- Responsabilités : Fournir des informations locales, organiser des réservations.
- Compétences requises : Connaissance approfondie de la région, service à la clientèle.
Bagagiste
- Responsabilités : Transport des bagages des clients entre la réception et les chambres.
- Compétences requises : Force physique, courtoisie.
Voiturier
- Responsabilités : Accueil des clients, gestion et sécurité des véhicules.
- Compétences requises : Permis de conduire valide, service à la clientèle.
Standardiste
- Responsabilités : Gestion des appels téléphoniques entrants et sortants.
- Compétences requises : Bonne élocution, organisation.
Responsable de la réception
- Responsabilités : Supervision de l'équipe de réception, satisfaction client, gestion des plaintes.
- Compétences requises : Leadership, expérience en gestion hôtelière.
Assistant(e) réception
- Responsabilités : Assistance au responsable de la réception, continuité du service.
- Compétences requises : Polyvalence, bonnes compétences organisationnelles.
Ces fiches de poste couvrent les responsabilités principales, les compétences requises, et les attentes en matière de service pour chaque rôle, garantissant ainsi une organisation fluide et une expérience client optimale.
Linda Anderson
4.25
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À propos
I am a programmer with over 12 years' experience gained in a range of industries, the last 16 with IBM.
I am now self employed developing apps for Android; programming in a range of languages including Java, Javascript and Python; and helping the next generation of programmers gain the skills that I have acquired over the years.
The first program I sold controlled stock movement in a warehouse, and ran on a CP/M computer - both the program and operating system lived in the 64 kb (yes, kilobytes) that was all CP/M systems had in those days.
I have gained experience in a wide range of industries including Utilities, Retail, Insurance and the Motor Manufacturing industry. My clients and employers have included Northumbrian Water, Arcadia, Royal Sun Alliance, Nissan and Jaguar Landrover. I also worked for Sunderland University for 3 years preparing and delivering training courses in computing.
Times have changed, the challenges are very different to what they were, but programming remains fun!
When not at my computer, I am often riding my motorbike through the wonderful countryside of the UK and Europe.
I am now self employed developing apps for Android; programming in a range of languages including Java, Javascript and Python; and helping the next generation of programmers gain the skills that I have acquired over the years.
The first program I sold controlled stock movement in a warehouse, and ran on a CP/M computer - both the program and operating system lived in the 64 kb (yes, kilobytes) that was all CP/M systems had in those days.
I have gained experience in a wide range of industries including Utilities, Retail, Insurance and the Motor Manufacturing industry. My clients and employers have included Northumbrian Water, Arcadia, Royal Sun Alliance, Nissan and Jaguar Landrover. I also worked for Sunderland University for 3 years preparing and delivering training courses in computing.
Times have changed, the challenges are very different to what they were, but programming remains fun!
When not at my computer, I am often riding my motorbike through the wonderful countryside of the UK and Europe.
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